## **If your Ooni Koda 2 Max is not reaching the ideal cooking temperature of around 750-850˚F / 400-450˚C follow the steps below:** 1. Disconnect your regulator from the gas bottle and leave it for around 5 minutes. 2. Reconnect the gas regulator...
## If using propane with your Ooni Koda 16, a small amount of smoke/soot can be expected. Ooni Koda 2 Max has been designed to burn cleanly once it has reached top temperatures, however propane will still naturally give off a small amount of...
Change is expected when working with fire in Ooni ovens. We embrace these changes and have anticipated them in the design of each model. Here are the changes you might expect to see. **Patina, oxidation, or rust:** Your oven will regularly reach...
If you've purchased or been gifted a second-hand Ooni, you may well have some questions! **Are all the parts included?** This can be tricky to know if you've never used an Ooni oven before! But don't worry, you can find all the parts in the...
Yes - all Ooni ovens can handle a hungry crowd. When cooking for a group of people, the following tips may come in handy for you: 1. Do a trial run 2. Prepare everything in advance - use the [_Ooni Pizza Topping...
If your tracking link shows as delivered but you haven't received all the items in your order, don't worry. Due to the size and weight of some orders, they may be split into separate shipments. To view all the tracking links in your order, follow...
You can find our delivery times for non-grocery items below: [🇺🇸 US delivery times](https://ooni.com/pages/shipping) [🇬🇧 UK delivery times](https://uk.ooni.com/pages/shipping) [🇪🇺 EU delivery times](https://eu.ooni.com/pages/shipping) [🇦🇺 AU...
It can be disappointing when a product arrives and has been damaged during shipping. We take great care in ensuring our products are packaged safely for transit so if something arrives damaged please [reach out to...
**Will I notice a difference in flavor between wood and gas?** You may notice a small difference in flavor. The smells that come from burning wood can bring a wood-fired flavor and feel to your pizza which you won't get using a gas oven. The...
When making your decision on which oven to get, ask yourself these two key questions: **What size pizzas do I want to make? **For up to 12 inch pizzas, choose from our 12 inch ovens. For up to 16 inch pizzas, choose from our 16 inch ovens. **What...
### How to clean your baking stone The best way to clean your baking stone is to wait until your oven has cooled, remove it, flip it upside down, and reinsert it into your oven. The extreme heat will burn off any residue underneath your stone the...
[Ooni Fyra 12 Essentials Guide](https://assets2.brandfolder.io/bf-boulder- prod/qch124-e23yzc-fbdfzv/v/1020307797/original/Ooni%20Fyra%2012-Essentials- Digital.pdf) [Ooni Fyra 12 Manual](https://assets2.brandfolder.io/bf-boulder-...
No, Ooni Fyra 12 is designed to be used with hardwood pellets only.
Ooni Fyra 12 will go through approximately 2.5lbs (1.1 kg) of [_hardwood pellets_](https://ooni.com/products/premium-wood-pellets-100-american- oak?_pos=1&_sid=ce94efabd&_ss=r) per 10 pizzas. The running cost of your Ooni Fyra 12 will vary based...
The flames in your oven should look similar to the video below. 
Ooni Fyra 12 is designed to be used with Ooni Premium Pizza Oven Pellets. You can find our Premium Pizza Oven Pellets [here](https://ooni.com/products/premium-wood-pellets-100-american- oak?_pos=1&_sid=ce94efabd&_ss=r). If you're sourcing pellets...
If you're seeing a black, oily substance coming from your hopper and/or chimney, don't worry. This is creosote, and it's very easy to...
When cooking with solid fuels, there will always be some smoke and soot produced. You can minimize this however by following the tips below: * Use hardwood pellets or EN Plus A1 accredited softwood pellets (our [Ooni Premium Pizza Oven...
The ideal temperature for cooking pizza in an Ooni is between 400ºc and 450ºC (753ºF to 852ºF) in the middle of the stone baking tray. We recommend that you use an infrared thermometer to measure the temperature, as it provides the most accurate...
 If you're seeing flames come out of your hopper or the back of your Ooni Fyra 12, don't worry. This is called 'backdraft', and...
If your chimney has become stuck, there are a few ways you can remove it: Option 1: Fire up your Ooni Fyra 12 until it's at top temperatures. Once it's hot, allow it to naturally cool down. While wearing heat-resistant gloves, try to un-twist the...
**Safety advice: Always wear protective gloves when handling and cleaning your oven. ** Depending on ambient temperatures, Ooni Fyra 12 will take around one to two hours to cool down. Always ensure that the embers in the fuel tray are fully...
**Can I use my Ooni Fyra 12 in the cold?** Yes - The Ooni Fyra 12 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. Leaving ovens uncovered in cold/wet periods - can...
Yes - it's normal for parts of your Ooni Fyra 12 that are exposed to extremely high temperatures to show signs of rust, patina, or oxidation. This will not affect the way your oven performs in any way - you can keep on cooking for years to come!...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside:** Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately. **To...
Ooni Fyra 12 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Fyra 12 will not be suitable for use on most balconies....
We recommend placing your Ooni on either a metal, stone, or wood surface. We don't recommend placing your Ooni on glass, plastic, or tablecloths. Our [Ooni Modular Table](https://ooni.com/search?type=article%2Cpage%2Cproduct&q=table*) and [Ooni...
For instructions on how to install the cover onto Ooni Fyra 12, watch the video below:
**Click on the link below for our interactive guide to help you get started with your new Ooni Fyra 12! ** [Getting started with Ooni Fyra 12](https://uk.ooni.com/pages/getting-started- tools/ooni-fyra) To set up your Ooni Fyra 12, follow the...
[Ooni Koda 12 Essentials Guide](https://assets2.brandfolder.io/bf-boulder- prod/qch124-e23yzc-855qwp/v/1021384173/original/OoniKoda12-EssentialsGuide- Digital.pdf) [Ooni Koda 12 Manual (Europe)](https://assets2.brandfolder.io/bf-boulder-...
**If your Ooni Koda 12 is making a loud roaring sound, this may mean that your burner has ignited in the wrong spot. This is called 'backlighting'.** **To fix this, follow the steps below:** 1. Switch your oven off for 5 minutes, then re-light....
If using propane with your Ooni Koda 12, a small amount of smoke/soot can be expected. Ooni Koda 12 has been designed to burn cleanly once it has reached top temperatures, however propane will still naturally give off a small amount of smoke/soot....
If your oven is getting too hot and cooking your pizza too quickly, follow the tips below**:** 1. Turn your heat control dial to maximum and preheat your oven and stone for approximately 20 minutes. 2. Once your oven and stone are preheated to...
If your control dial has melted, [submit a support request](https://support.ooni.com/contact/contact-form-r1prEEEGj) and we'll be happy to send you out a replacement. Please include: * Your oven's [serial...
**If your Ooni Koda 12 is not reaching the ideal cooking temperature of around 750-850˚F / 400-450˚C follow the steps below:** 1. Disconnect your regulator from the gas bottle and leave it for around 5 minutes. 2. Reconnect the gas regulator and...
Before following the steps below, please read the following safety advice: * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
_Before following the steps below, please read the following safety advice:_ * _Always stand clear of your oven when igniting - ensure nobody is within 1 meter (3ft) of the front of the oven._ * _Always allow 5-minute intervals between lighting...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
**If you experience the Ooni Koda 12 not lighting, it 's important to carefully follow the outlined steps in this article ([I'm having trouble lighting my Ooni Koda 12](https://support.ooni.com/en_us/i'm-having-trouble- lighting-my-ooni-...
Ooni Koda 12 will go through approximately 0.63lbs (0.28kg) of gas per hour. The running cost of your Ooni Koda 12 will vary based on the price of fuel in your region. Unfortunately, this means we cannot offer specific running costs for our ovens....
**What gas tanks can I use with Ooni Koda 12?** **Suitable gas tanks **| **Unsuitable gas tanks ** ---|--- * Standard propane tanks up to 30lbs (13kg) * Camping gas tanks - read [this article](https://ooni.kustomer.support/en_us/can-i-connect-my-...
Can I use butane with Ooni Koda 12? Yes - Ooni Koda 12 can be used with butane and LPG gas, but there are a few things to keep in mind: * Butane will produce a somewhat sootier flame * 🇺🇸 🇨🇦** 🇨🇰 🇦🇺 In the US, Canada, Australia and New Zealand:**...
The flames in your oven should look similar to the video below. 
Depending on ambient temperatures, Ooni Koda 12 will take around one to two hours to cool down. Always let cool for a **minimum** of one hour before touching, moving, or storing it.
**Can I use my Ooni Koda 12 in the cold?** Yes - The Ooni Koda 12 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. We don't suggest using butane in cold weather as...
Yes - it's normal for parts of your Ooni Koda 12 that are exposed to extremely high temperatures to show signs of rust, patina, or oxidation. This will not affect the way your oven performs in any way - **you can keep on cooking for years to...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside: **Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately. **To...
Yes - before your first cook, fire your empty Ooni Koda 12 at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this, your...
Ooni Koda 12 has an inbuilt Flame Safety Device (FSD), which ensures your oven will not continue releasing gas if the thermocouple doesn't read a high enough temperature. This was designed to make sure your oven is as safe as it is fun. If the...
Ooni Koda 12 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Koda 12 will not be suitable for use on most balconies....
**Click on the link below for our interactive guide to help you get started with your new Ooni Koda 12!** [Getting started with Ooni Koda 12](https://ooni.com/pages/getting-started- tools/ooni-koda) ### To set up your Ooni Koda 12, follow the...
For instructions on how to install the cover to Ooni Koda 12, watch the video below:
### ** ⚠ BEFORE YOU BEGIN:** --- * #### Switch off the oven or gas burner and disconnect from any gas source * #### Ensure that the device is completely cool * #### Work on a clear surface in a low-dust workspace * #### Ooni Koda 12 and Ooni Koda...
[Ooni Koda 16 Essentials Guide](https://cdn.brandfolder.io/54G1NFTL/as/qch124-e23yzc- gu9nn/Ooni_Koda_16_Essentials_Guide-Digital.pdf) [Ooni Koda 16 Manual (Europe & UK)](https://assets2.brandfolder.io/bf-boulder-...
If your Ooni Koda 16 is making a loud roaring sound, this may mean that your burner has ignited in the wrong spot. This is called 'backlighting'. To fix this, follow the steps below: 1. Switch your oven off for 5 minutes, then re-light. Make sure...
If you've overtightened or broken the natural gas nozzle, please [submit a support request](https://support.ooni.com/contact/contact-form-r1prEEEGj) with a photo of the damaged part and we'll be able to help out.
If your Ooni Koda 16 isn't getting hot enough after converting to natural gas, follow the steps below. Note: these are instructions if you have installed the [Natural Gas Conversion Kit](https://ooni.com/products/ooni-natural-gas- conversion-...
If using propane with your Ooni Koda 16, a small amount of smoke/soot can be expected. Ooni Koda 16 has been designed to burn cleanly once it has reached top temperatures, however propane will still naturally give off a small amount of smoke/soot....
If your oven is getting too hot and cooking your pizza too quickly, follow the tips below**:** 1. Turn your heat control dial to maximum and preheat your oven and stone for approximately 20 minutes. 2. Once your oven and stone are preheated to...
### If you experience the flame cutting out with your Ooni Koda 16, it's important to carefully follow the outlined steps in this article ([The flame in my Ooni Koda 16 is cutting out](https://support.ooni.com/en_us/the-flame- in-my-ooni-...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
_Before following the steps below, please read the following safety advice:_ * _Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven._ * _Always allow 5-minute intervals between lighting...
**If your Ooni Koda 16 is not reaching the ideal cooking temperature of around 750-850˚F / 400-450˚C follow the steps below:** 1. Disconnect your regulator from the gas bottle and leave it for around 5 minutes. 2. Reconnect the gas regulator and...
_Note_ : It's normal for Ooni's wood and gas-fueled pizza ovens to reach 950°F (500°C). Before carrying out the following troubleshooting steps, make sure you confirm that your oven is running hotter than this (or too hot on the lowest setting)....
Ooni Koda 16 will go through approximately 1.3lbs (0.59kg) of gas per hour. This is approximately 10 pizzas. The running cost of your Ooni Koda 16 will vary based on the price of fuel in your region. Unfortunately, this means we cannot offer...
## What gas tanks can I use with Ooni Koda 16? **Suitable gas tanks**| **Unsuitable gas tanks** ---|--- * Standard propane tanks up to 30lbs (13kg) - we recommend at least 6kg. * Natural gas tanks - with the [Natural Gas Conversion...
The flames in your oven should look similar to the videos below. ...
## Can I use butane with Ooni Koda 16? Yes - Ooni Koda 16 can be used with butane and LPG gas, but there are a few things to keep in mind: * Butane will produce a somewhat sootier flame * 🇺🇸 🇨🇦** 🇨🇰 🇦🇺 In the US, Canada, Australia and New...
Yes - before your first cook, fire your empty Ooni Koda 16 at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this, your...
Ooni Koda 16 has an inbuilt Flame Safety Device (FSD), which ensures your oven will not continue releasing gas if the thermocouple doesn't read a high enough temperature. This was designed to make sure your oven is as safe as it is fun. If the...
If you have a 37mBar oven and you're using a red propane tank, you'll need to purchase a POL regulator. It will look something like [this](https://www.amazon.co.uk/Propane-Regulator-Gas-Flogas-...
Ooni Koda 16 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Koda 16 will not be suitable for use on most balconies....
**Click on the link below for our interactive guide to help you get started with your new Ooni Koda 16! ** [Getting started with Ooni Koda 16](https://uk.ooni.com/pages/getting-started- tools/ooni-koda-16) ## To set up your Ooni Koda 16, follow...
For instructions on how to install the cover to Ooni Koda 16, watch the video below:
**If you experience the Ooni Koda 16 not lighting, it 's important to carefully follow the outlined steps in this article ([I'm having trouble lighting my Ooni Koda 16](https://support.ooni.com/en_us/i'm-having-trouble- lighting-my-ooni-...
**Note: We recommend consulting your local gas specialist to assist you with the conversion. ** To convert your Ooni Koda 16 to natural gas with the [Natural Gas Conversion Kit](https://ooni.com/products/ooni-natural-gas-conversion-...
Depending on ambient temperatures, Ooni Koda 16 will take around one to two hours to cool down. Always let cool for a **minimum** of one hour before touching, moving, or storing it.
**Can I use my Ooni Koda 16 in the cold?** Yes - The Ooni Koda 16 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. We don't suggest using butane in cold weather as...
Yes - it's normal for parts of your Ooni Koda 16 that are exposed to extremely high temperatures to show signs of rust, patina, or oxidation. This will not affect the way your oven performs in any way - you can keep on cooking for years to come!...
Note: always wear protective gloves when handling and cleaning your oven. ****To clean the outside: ****Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately....
If your Ooni Karu 12 is more than 932˚F / 500˚C, do the following: When using gas: 1. Make sure you are using the correct gas tank. If the tank is too large, the flame may become too strong. 2. Make sure you are using the correct controller. If...
This article is for advice on reaching top temperatures with solid fuel. If you're using gas, please read [this article](https://support.ooni.com/en_us/my-ooni-karu-12-gas-burner-isn-t- getting-hot-enough-or-has-an-underpowered-flame-HJjUtW0B2). *...
**If cooking with solid fuels:** When cooking with solid fuels, there will always be some smoke and soot produced. You can minimize this however by following the tips below: * Use hardwood instead of softwood (our [Ooni Premium Hardwood 5″ Oak...
[Ooni Karu 12 Essentials Guide](https://assets2.brandfolder.io/bf-boulder- prod/qch124-e23yzc-dx0271/v/1020307961/original/Ooni%20Karu%2012-Essentials- Digital.pdf) [Ooni Karu 12...
No, Ooni Karu 12 is designed to be used with gas, hardwood kindling, and lumpwood charcoal. Pellets are not suitable for the fuel tray and will prevent your oven from getting up to top temperatures.
**If using gas: **Ooni Karu 12 will go through approximately 0.74lbs (0.34kg) of gas per hour. **If using solid fuel:** Ooni Karu 12 will go through approximately 3.3lbs (1.50kg) of solid fuel per 10 pizzas. The running cost of your Ooni Karu 12...
**Can I use butane with Ooni Karu 12?** Yes - Ooni Karu 12 (with the [gas burner](https://ooni.com/collections/gas- adaptors/products/ooni-gas-burner)) can be used with butane and LPG gas, but there are a few things to keep in mind: * Butane will...
**What gas tanks can I use with my Ooni Karu 12 Gas Burner?** Suitable gas tanks| Unsuitable gas tanks ---|--- * Standard propane tanks up to 30lbs (13kg) * Camping gas tanks - read [this article](https://ooni.kustomer.support/en_us/can-i-connect-...
The flames in your oven should look similar to the videos below. **If using solid fuel (hardwood and charcoal)** **** **If using...
Using a combination of wood and charcoal will give you the best results in your Ooni Karu 12. Always use lumpwood charcoal and kiln-dried hardwoods (such as beech, birch, oak, hickory, mesquite, apple, or cherry). The photo below shows what size...
Depending on ambient temperatures, Ooni Karu 12 will take around one to two hours to cool down. When using wood and charcoal, always ensure that the embers in the fuel tray are completely extinguished. Always let cool for a minimum of one hour...
**Can I use my Ooni Karu 12 in the cold?** * Yes - The Ooni Karu 12 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. * We don't suggest using butane in cold weather as...
Yes - it's normal for parts of your Ooni Karu 12 that are exposed to extremely high temperatures to show signs of rust, patina or oxidation. This will not affect the way your oven performs in any way - you can keep on cooking for years to come!...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside: **Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with Bar Keepers Friend or Weiman's...
If you're using the gas burner with Ooni Karu 12 (either the Ooni Gas Burner or the Ooni Karu 12 Gas Burner), both of these have an inbuilt Flame Safety Device (FSD), which ensures your oven will not continue releasing gas if the thermocouple...
Yes - before your first cook, fire your empty Ooni Karu 12 at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this, your...
Ooni Karu 12 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Karu 12 will not be suitable for use on most balconies....
See below for instructions on how to fit the Carry Cover for Ooni Karu 12 to your Ooni Karu 12: ### ### Installing the carry cover with the chimney stored inside the oven If you're trying to save on storage space, you can store the chimney inside...
Click on the link below for our interactive guide to help you get started with your new Ooni Karu 12! [Getting started with Ooni Karu 12](https://ooni.com/pages/getting-started- tools/ooni-karu) To set up your Ooni Karu 12, follow the steps below:...
The setup instructions will differ depending on whether you're using the [Ooni Karu 12 Gas Burner](https://ooni.com/collections/gas-adaptors/products/ooni- gas-burner) or the [Ooni 3 Gas Burner](https://ooni.com/collections/gas-...
[Ooni Karu 16 Essentials Guide](https://cdn.brandfolder.io/54G1NFTL/at/mgx455n8fx4vkfw69qpncggf/Karu_16-Essentials_Guide- _EN.pdf) [Ooni Karu 16 Manual](https://cdn.brandfolder.io/54G1NFTL/at/s6mg5m9ks99j7gqh9gkg9gq/Ooni_Karu_16_Manual.pdf) [Ooni...
Depending on ambient temperatures, Ooni Karu 16 will take around one to two hours to cool down. When using wood and charcoal, always ensure that the embers in the fuel tray are completely extinguished. Always let cool for a minimum of one hour...
**Can I use my Ooni Karu 16 in the cold?** Yes - The Ooni Karu 16 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. We don't suggest using butane in cold weather as...
Yes - it's normal for parts of your Ooni Karu 16 that are exposed to extremely high temperatures to show signs of rust, patina or oxidation. This will not affect the way your oven performs in any way - you can keep on cooking for years to come!...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside: **Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately. **To...
If the ceiling vent in your Ooni Karu 16 doesn't move, or is stiff to move, you can loosen the fixings that hold it in place with the torx key that came with the oven. * Ensure the oven is completely cooled down before adjusting this part. *...
If your door becomes stuck, this is usually because the the bolts have been overtightened and heat expansion has set in. To fix this, loosen the bolts slightly with the supplied torx key.
If your Ooni Karu 16 Gas Burner is making a loud roaring sound, this may mean that your burner has ignited in the wrong spot. This is called 'backlighting'. To fix this, follow the steps below: 1. Switch your gas burner off for 5 minutes, then re-...
If your oven is getting too hot and cooking your pizza too quickly, follow the tips below. **If cooking with gas:** 1. Turn your heat control dial to maximum and preheat your oven and stone for approximately 20 minutes. 2. Once your oven and stone...
**Before following the steps below, please read the following safety advice:** * _Always stand clear of your oven when igniting - ensure nobody is within 1 meter (3ft) of the front of the oven._ * _Always allow 5-minute intervals between lighting...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
**If cooking with solid fuels:** When cooking with solid fuels, there will always be some smoke and soot produced. You can minimize this however by following the tips below: * Use hardwood instead of softwood (our [Ooni Premium Assorted Oak...
### **If you experience the flame cutting out with your Ooni Karu 16 Gas Burner, it 's important to carefully follow the outlined steps in this article (****[The flame in my Ooni Karu 16 Gas Burner is cutting...
**If your Ooni Karu 16 is not reaching top cooking temperatures, follow the steps below.** **If using gas:** 1. Disconnect your regulator from the gas bottle and leave it for around 5 minutes. 2. Reconnect the gas regulator and very slowly open...
If your Ooni Karu 16 thermometer is displaying the following: **' LLL' **_-_ the minimum internal temperature has been reached (ie. below freezing). Allow your Karu 16 to increase in temperature for the thermometer to display a reading. **' HHH'...
What gas tanks can I use with my Gas Burner for Ooni Pro 16? **Unsuitable gas tanks** * Propane tanks larger than 30lbs (13kg) * Propane tanks smaller than 6kg * Natural gas tanks * Home propane supply tanks * 1lb/440g camping gas tanks **Suitable...
Using a combination of wood and charcoal will give you the best results in your Ooni Pro 16. Always use lump wood charcoal and kiln-dried hardwoods (such as beech, birch, oak, hickory, mesquite, apple, or cherry). When using wood, you can use...
If your Gas Burner for Ooni Pro 16 is making a loud roaring sound, this may mean that your burner has ignited in the wrong spot. This is called 'backlighting'. To fix this, follow the steps below: 1. Switch your gas burner off for 5 minutes, then...
If cooking with solid fuels: When cooking with solid fuels, there will always be some smoke and soot produced. You can minimize this however by following the tips below: * Use hardwood instead of softwood (Our [_Ooni Premium Assorted Oak...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 meter (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
### **If you experience the flame cutting out with your Ooni Pro 16 Gas Burner, it 's important to carefully follow the outlined steps in this article**** (**[**The flame in my Gas Burner for Ooni Pro 16 is cutting...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
Depending on ambient temperatures, Ooni Pro 16 will take around one to two hours to cool down. When using wood and charcoal, always ensure that the embers in the fuel tray are completely extinguished. Always let cool for a minimum of one hour...
**Can I use my Ooni Pro 16 in the cold?** * Yes - The Ooni Pro 16 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. * Leaving ovens uncovered in cold/wet periods - can...
Yes - it's normal for parts of your Ooni Pro 16 that are exposed to extremely high temperatures to show signs of rust, patina or oxidation. This will not affect the way your oven performs in any way - you can keep on cooking for years to come!...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside:** Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately. **To...
Your Gas Burner for Ooni Pro 16 includes a Flame Safety Device (FSD). This device makes sure your gas burner does not continue to release gas if the temperature of the oven suggests there is no flame. This was designed and implemented to make sure...
Yes - before your first cook, fire your empty Ooni Pro 16 at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this, your...
Ooni Pro 16 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Pro 16 will not be suitable for use on most balconies. There...
**Click on the link below for our interactive guide to help you get started with your new Ooni Pro 16! ** [Getting started with Ooni Pro 16](https://ooni.com/pages/getting-started- tools/ooni-pro) **To set up your Ooni Pro 16, you 'll need to...
[Ooni Dual-Platform Digital Scales - Essentials Guide](https://assets2.brandfolder.io/bf-boulder- prod/sv74nv48pnhv858pq835k8j/v/1108720170/original/GR21514_Dual%20Scales- Essentials-EN-FRCA-8pp-A5P_PA-A00143.pdf)
To use your [Ooni Dual Platform Digital Scales](https://ooni.com/products/ooni-dual-platform-digital- scales?_pos=1&_sid=da57b5d4c&_ss=r), follow the steps below: **Step 1.** Insert batteries: * Insert 3 x AAA batteries. **Step 2.** Prepare and...
To reset the password on your account, click the 'Don't remember your password?' button:  You will then be redirected to a page...
To delete your account, please [contact our support team](https://support.ooni.com/contact/contact-form-r1prEEEGj) requesting an account deletion.
**If you 've forgotten your password** please navigate through the forgotten password process. You can begin this process by clicking the forgotten password link beneath the username and password field. You'll receive a separate email with your...
To access your order history you will first need to log into your customer account. You can find the login page for this by clicking on the icon highlighted in the image below:...
No, the Ooni Pizza Steel is only intended for use in domestic ovens, not Ooni ovens. This is for both safety and performance reasons. Steel conducts more heat than stone, so using a steel in your Ooni oven may result in a burnt base as well as...
Ooni Pizza Steel 13 is a great alternative to a traditional pizza stone for making pizza in a domestic oven. This is due to steel having higher thermal conductivity than stone, meaning the heat from the steel is transferred more efficiently and...
To use your [Ooni Pizza Steel 13](https://ooni.com/products/ooni-pizza- steel?_pos=2&_sid=6a1be6427&_ss=r=2&_sid=85fce80ca&_ss=r), follow the steps below: **Step 1.** Before using it for the first time, clean your Ooni Pizza Steel with light soapy...
For cleaning and care instructions, see our guide [here](https://assets2.brandfolder.io/bf-boulder- prod/57grrh63s5v9whpf8m5zsc/v/1113195557/original/Ooni%20Pizza%20Steel%2013%20Care%20Guide.pdf).
**To set up your Ooni 3, follow the steps below:** 1. Wearing protective gloves, unpack your oven and unfold the legs. 2. Attach the burner body to main body, then assemble the pellet hopper. 3. Place the flame keeper inside the main body,...
To cook with gas on Ooni 3, you'll need the [Ooni 3 Gas Burner](https://ooni.com/products/ooni-3-gas-burner). Your Ooni 3 Gas Burner will come included with a gas hose and regulator* so you can get fired up right away. *If you are ordering a...
If you're seeing flames come out of your chimney or the back of your Ooni 3, don't worry. This is called 'backdraft', and it's completely normal. Backdraft happens when the door is removed and the flow of convection is broken. Instead of the...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 meter (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
Ooni 3 is designed to be used with Ooni Premium Pizza Oven Pellets. You can find our Premium Pizza Oven Pellets [here](https://ooni.com/products/premium- wood-pellets-100-american-oak?_pos=1&_sid=ce94efabd&_ss=r). If you're sourcing pellets from...
### **If you experience the flame cutting out with your Ooni 3 Gas Burner, it 's important to carefully follow the outlined steps in this article**** (**[**The flame in my Ooni Gas Burner is cutting out**](https://support.ooni.com/en_us/the-flame-...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...
We can return a product that is unused, in the original packaging, and within 60 days of receipt. To initiate a return, please [get in touch with us](https://support.ooni.com/contact/contact-form-r1prEEEGj) and include: * Your original order...
If you're looking to return a gift that was sent to you, we'll be able to generate store credit in the amount that was originally paid. The item(s) must be unused, in the original packaging, and within 60 days of receipt. To initiate a return,...
If your oven has been used, we won't be able to exchange it for a different model. If you're struggling to make great pizza with the oven you have, please read our [Great Pizza ](https://ooni.com/pages/the-ooni-great-pizza-...
[Ooni Volt 12 Essentials Guide](https://cdn.brandfolder.io/54G1NFTL/at/s34rnx3kk69kq6nt5sbn6s5h/PR230201_-_Volt_12_-_Essentials_LIT_PA-A00094_Digital.pdf) [Ooni Volt 12 Manual (UK and...
If you see steam coming out the front of your Ooni Volt, this is completely normal as the oven's vents are behind the door. Due to the steam, a few drops of water may appear below the door. This is expected and can be easily wiped away with a...
If you're getting an error code on your Ooni Volt, please contact our [_support team_](https://support.ooni.com/contact/contact-form-r1prEEEGj) _._ Please have the below details ready so we can help you as fast as possible: 1. Your full name. 2....
The digital temperature reading on your Ooni Volt 12 tells you the ambient temperature of your oven. Use an [Ooni Infrared Thermometer](https://ooni.com/products/ooni-ir- thermometer?_pos=1&_sid=7bbb41f64&_ss=r) to gauge the temperature of your...
If there's condensation forming on the glass door, this is completely normal and will clear up. This can happen when you bring your Ooni Volt inside from being outdoors, just like how spectacles get condensation with temperature change. There is...
If the stone in your Ooni Volt is getting too hot and overcooking the base of your pizza, you can lower the temperature by turning the temperature dial counterclockwise....
Yes, Ooni Volt can be used with an extension cable and adapter. Other appliances should not be plugged into the same extension cable as the oven. Unwind the power cord and make sure that the power switch is in the off position before plugging your...
When cooking at high temperatures, it's normal for a slight amount of smoke to be produced in Ooni Volt 12. If you notice an excessive amount of smoke, it's likely due to food debris such as flour, cheese, or sauce burning on the stone....
Ooni Volt has many safety devices: 1. The oven will turn off if it has not been used in 45 minutes. 2. Red LED lights will appear if there is an electrical fault. The exact fault can be identified by the location of the red LEDs. The oven will not...
**Can I use my Ooni Volt 12 in the cold?** Yes - Ooni Volt 12 can still be used in the cold, however, in colder climates and times of the year, the baking stone will take longer to heat up. **Can I use my Ooni Volt 12 in rain or snow?** No - If it...
You can use your Ooni Volt 12 indoors as well as outdoors. Give the oven lots of room and place it on a clean, flat, solid, stable and heat-resistant surface close to a power outlet, and remember to set your Ooni Volt 12 a couple of finger-widths...
Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside: **Let the oven cool down completely. Unplug it and wipe it with a dry, non-abrasive cloth. If further cleaning is needed, you can wipe with a...
Ooni Volt 12 uses 1600watts of power when cooking at top temperatures. This will be less when cooking at lower temperatures, and this reflected as an electricity price will depend on your electricity plan. If you ran Ooni Volt for 1 hour at full...
Yes - before your first cook, select 850°F/450°C on the temperature dial and rotate the timer dial to 20 minutes. When the timer expires, put the oven into standby mode by pressing the power button at the front and let it cool. Once it's cooled...
Depending on ambient temperatures, Ooni Volt can take a couple of hours to cool down completely after turning it off. When you're done cooking pizza, simply press the illuminated "On/Off" icon on the door to power down your oven. Your oven's...
The Ooni Volt 12 oven has an innovative Boost function that helps recharge your baking stone faster, getting it back to top temperatures quickly between bakes. 1\. Turn the balance dial counter-clockwise all the way around....
The three dials have been designed to make cooking in the Ooni Volt enjoyable and easy.  Find a clean, flat, solid, stable and heat-resistant...
**Click on the link below for our interactive guide to help you get started with your new Ooni Volt 12! ** [Getting Started with Ooni Volt 12 ](https://ooni.com/pages/getting-started- tools/ooni-volt) * * * To set up your Ooni Volt 12, follow the...
Ooni Volt 12 is versatile and can achieve incredible results on so much more than just pizza. Please be aware that if you choose to cook fatty foods such as steaks at ultra-high temperatures, this can cause the oven to create smoke, and there is a...
To clean your Ooni Pizza Prep Box and Ooni Pizza Prep Lid, we recommend hand washing these with warm soapy water and ensuring they have fully dried before use. We would not recommend the use of a dishwasher to clean your Ooni Pizza Prep Box or...
If you're keeping the Ooni Pizza Prep Lid on your Ooni Pizza Dough Box while proofing dough, be sure to place the plastic lid of the Pizza Dough Box beneath the wooden Pizza Prep Lid, as the wood of the Pizza Prep Lid may draw moisture away from...
The Ooni Upgrade Program rewards existing Ooni oven owners with an exclusive discount code for up to 20% off a new oven of your choice. There's no trade necessary, we just ask that you keep spreading the joy of pizza by gifting your old oven to...
We accept a variety of payment methods from most major debit and credit card providers to PayPal, Google and Apple Pay and Klarna. ...
Yes! If your order is over $150/ £100/ €150, you can pay in separate instalments (region dependent*). Simply select 'Klarna' at checkout....
Absolutely, we do! We are delighted to offer a 15% frontline discount to all individuals working in healthcare (such as NHS), military (including Veterans), emergency services, and education. If you fall into one of these categories, we would love...
Yes, your Ooni oven can be connected to your RV gas supply as long as the gas pressure is correct: **If your gas supply is 27-28mBar: **Your gas pressure is regulated to a low pressure. This means that you can connect directly to your RV using a...
You may be able to use your gas-powered Ooni in a different country. The most important thing to remember is that the mBar pressure of the regulator must match the mBar pressure of the oven or gas burner. All of our ovens and gas burners are mBar...
You can find gas tanks at your local hardware store or gas supplier. Here are some popular suppliers: 🇺🇸 USA: [Cynch](https://www.cynch.com/), [Blue Rhino](https://bluerhino.com/), [Ace Hardware](https://www.acehardware.com/),...
All of our gas-powered ovens and gas burners are best suited for standard propane tanks up to 30lbs (13kg). The type of gas tank and regulator you need will depend on the country you live in. Click on your country below to find out more. [🇺🇸 US 🇨🇦...
In April 2022, Australia introduced a new standard gas valve (LCC27) onto their gas tanks to increase safety. In order to comply with the new regulations, we've updated the regulators that come included with Ooni Koda 12, Ooni Koda 16 and all Ooni...
If the regulator that was included with your Ooni gas burner doesn 't fit onto your gas tank, you have two options. **Source a new gas tank: **The 'Butagaz Cube' is a popular propane gas bottle that is compatible with the Ooni-supplied 37mBar...
To perform a gas leak test, follow the steps below; 1\. Spray some leak detector spray around both connections of your gas hose. This includes the connections at the gas bottle and at the oven or gas burner. Note: If you don't have a leak detector...
The only Ooni ovens and gas burners that **_can_** be used with 1lb / 440g camping gas tanks are: ✅ Ooni 3 Gas Burner ✅ Ooni Koda 12 ✅ Ooni Karu 12 Gas Burner Ooni ovens and gas burners that **_cannot_** be used with a 1lb / 440g camping tanks...
To attach your regulator to your gas tank, follow the steps below (the steps will differ depending on which region you live in). **How to attach a 28mBar regulator** **If you live in 🇨🇦 or 🇺🇸 ** Step 1: Check to make sure the gas valve on your...
If you live in Italy, you'll either have a 30mbar or a 37mbar oven or gas burner. The regulator you'll need will depend on the type of oven you have: **If you have a 30mbar oven or gas burner:**| **If you have a 37mbar oven or gas burner:**...
The [Ooni Gas Tank Adaptor](https://ooni.com/products/gas-tank- adaptor?_pos=1&_sid=560a04be5&_ss=r) can be used to connect your Ooni to a 1lb camping gas tank. Note: The Ooni Gas Tank Adaptor is exclusively available in the US and is only...
The only Ooni ovens that can be used with natural gas are [Ooni Koda 16](https://ooni.com/collections/ovens/products/ooni-koda-16), [Ooni Karu 16](https://ooni.com/products/ooni-karu-16) and [Ooni Koda 2 Max (Natural...
If you live in the US or Canada, you can convert Ooni Koda 12 or Ooni Koda 16 to a fixed fuel system (also known as a home propane tank). The Ooni Karu 12, Ooni Karu 16, Ooni Pro 16 gas burners and Ooni Koda 2 Max are not certified for use with a...
[Ooni Karu 12G Essentials Guide](https://assets2.brandfolder.io/bf-boulder- prod/jvpgcnzttvjx8bb7h8snxw9/v/1085043146/original/GR22421%20-%20Karu%2012G%20-%20First%20Cook%20Guide_PA-A0034E_Digital%20Spreads.pdf) [Ooni Karu 12G...
**If using gas:** Ooni Karu 12G will go through approximately 0.74lbs (0.34kg) of gas per hour. **If using solid fuel:** Ooni Karu 12G will go through approximately 3.3lbs (1.50kg) of solid fuel per 10 pizzas. The running cost of your Ooni Karu...
Using a combination of wood and charcoal will give you the best results in your Ooni Karu 12G. Always use lumpwood charcoal and kiln-dried hardwoods (such as beech, birch, oak, hickory, mesquite, apple, or cherry). The photo below shows what size...
No, Ooni Karu 12G is designed to be used with gas, hardwood kindling, and lumpwood charcoal. Pellets are not suitable for the fuel tray and will prevent your oven from getting up to top temperatures.
To cook with gas on Ooni Karu 12G, you'll need the [Ooni Karu 12 Gas Burner](https://ooni.com/collections/gas-adaptors/products/ooni-gas-burner). Your Ooni Karu 12 Gas Burner will come included with a gas hose and regulator* so you can get fired...
You can expect the flames in your oven to range between yellow and blue. They should look similar to the flames in the photo below: **If using solid fuel:**...
**Click on the link below for our interactive guide to help you get started with your new Ooni Karu 12G! ** [**Getting Started with the Ooni Karu 12G**](https://ooni.com/pages/getting- started-tools/ooni-karu-12g) To set up your Ooni Karu 12G,...
**Before following the steps below, please read the following safety advice:** * Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...