Can I exchange my oven for a different model?Updated 7 months ago

If your oven has been used, we won't be able to exchange it for a different

model. If you're struggling to make great pizza with the oven you have, please

read our [Great Pizza ](https://ooni.com/pages/the-ooni-great-pizza-

guarantee)[Guarantee](https://ooni.com/pages/the-ooni-great-pizza-guarantee)

for more information about how we'll support you.

If your oven is unused, in its original packaging and purchased from Ooni.com,

you have until 60 days after the date of receipt of your oven to request an

exchange. Please [get in touch with

us](https://support.ooni.com/contact/contact-form-r1prEEEGj) and we'll be able

to help.

### Ooni Upgrade Program

**If you 've used your oven but would like to upgrade, you may be eligible to

do so through our Upgrade Program. This program rewards** existing Ooni owners

with an exclusive discount code for up to 20% off a new oven. **To apply,

please fill out [this form](https://ooni.com/pages/upgrade-program-form).

Once our team has verified your eligibility, we'll share an exclusive discount

code with you.**