The flame in my Ooni Gas Burner is cutting out.Updated 7 months ago
**Before following the steps below, please read the following safety advice:**
* Always stand clear of your oven when igniting - ensure nobody is within 1 metre (3ft) of the front of the oven.
* Always allow 5-minute intervals between lighting attempts. This is to allow time for any gas to disperse.
* Always remove the fuel hatch and open the door when lighting the gas burner.
* Make sure to read through the safety manual for your gas burner:
* [_US 28mbar - Gas Burner Manual_](http://files.ooni.com/product-resources/ooni-gas-burner-manual-28mbar.pdf) _
_
* _[EU 30mbar - Gas Burner Manual](http://files.ooni.com/product-resources/ooni-gas-burner-manual-30mbar.pdf)
_
* _[UK/EU 37mbar - Gas Burner Manual](http://files.ooni.com/product-resources/ooni-gas-burner-manual-37mbar.pdf)
_
* [ _EU 50mbar - Gas Burner Manual_](http://files.ooni.com/product-resources/ooni-gas-burner-manual-50mbar.pdf)
Note: this advice is for the [Ooni Gas
Burner](https://ooni.com/collections/gas-adaptors/products/ooni-3-gas-burner)
for Ooni 3. If you're using the [Ooni Karu 12 Gas
Burner](https://ooni.com/collections/gas-adaptors/products/ooni-gas-burner) or
[Ooni Karu 16 Gas Burner](https://ooni.com/collections/gas-
adaptors/products/ooni-karu-16-gas-
burner?_gl=1*1f64nae*_up*MQ..*_ga*MTk2ODEyODA0My4xNzA5NjU1MzQ5*_ga_FW1DPJTZD6*MTcwOTgyOTU5Ny40Mi4xLjE3MDk4MzE0NjIuMC4wLjA.),
read [this article](https://ooni.kustomer.support/en_us/the-flame-in-my-ooni-
karu-12-gas-burner-is-cutting-out.-what-should-i-do-ByJmnRdzs) for Karu 12, or
[this article](https://ooni.kustomer.support/en_us/the-flame-in-my-ooni-
karu-16-gas-burner-is-cutting-out.-what-should-i-do-B1Yz3COMs) for Karu 16.
If the flame cuts out after you release the control dial on your Ooni Gas
Burner, there may be an issue with your oven's 'Flame Safety Device (FSD)'.
This inbuilt safety feature cuts off the gas if the thermocouple isn't reading
a high enough temperature.
To fix this, follow the steps below:
**Step 1: Clean Thermocouple**
* When completely cool, remove your gas burner from the oven and wipe down the thermocouple.
* Attach it back into your oven, check your setup in accordance with the steps in the user manual, and light the gas burner as normal.
**If Step 1 has not helped, proceed to Step 2. **
**Step 2: Tighten the FSD bolt.**
Follow the instructions in this article: [How to tighten the FSD bolt for Ooni
3 Gas Burner](https://support.ooni.com/en_us/how-to-tighten-the-fsd-bolt-for-
ooni-3-gas-burner-S1AvbGH4T)
**
****Step 3: Region Specific**
If you live in the **USA **or **Canada** and Step 2 hasn't worked, proceed to
Step 4. If you live** outside** the **USA** or **Canada** , proceed to Step
5.
**Step 4: Check Surge Protection**
Check to make sure your regulator hasn't had its surge protection triggered.
1. Turn your gas burner to the OFF position.
2. Disconnect the regulator from the propane tank.
3. Reconnect the regulator and ensure it's fitting tightly.
4. Slowly open up the gas flow at the propane tank about halfway until you can hear gas. Don't open this up fully yet.
5. Return to your oven. Push in and very slowly turn the control knob until you can hear gas flowing. Wait 5 seconds more before you fully turn to hear the *click* of ignition.
6. Keep the control dial pushed in for 20 more seconds.
7. If this fails, turn the gas burner back to the OFF position and wait 5 minutes before trying again.
8. If this works, return to your propane tank and open up the gas flow fully.
**Step 5: Contact Us**
If none of the steps above have helped, [submit a support
request](https://support.ooni.com/contact/contact-form-r1prEEEGj) we'll be
able to help. We'll ask you for:
* Your original order number
* Your gas burner's [serial number](https://support.ooni.com/en_us/where-can-i-find-my-serial-number-BJqsaRufs)
* A video* of your setup that shows:
* Your gas burner being lit
* The flames while running
* Your gas tank and regulator
* The easiest way to upload your video is to follow the steps in this article: [How do I upload and send a video](https://support.ooni.com/en_us/how-do-i-record-upload-a-video-Bk02UMizo)