How do I make a return?Updated 7 months ago

We can return a product that is unused, in the original packaging, and within

60 days of receipt.

To initiate a return, please [get in touch with

us](https://support.ooni.com/contact/contact-form-r1prEEEGj) and include:

* Your original order number

* The condition of your item(s)

* The number of parcels that you would like to return

* The reason for your return

###

### **Will there be a cost to my return?**

All returns are free within 60 days for any item in the original packaging or

any incorrect or faulty items.

### **What if I 've used my product and want to return it?**

We'll do everything we can to ensure that you're satisfied with your product

(check out our [Great Pizza Guarantee](https://ooni.com/pages/the-ooni-great-

pizza-guarantee) as proof!). If you're unsatisfied in any way, please [get in

touch with us](https://support.ooni.com/contact/contact-form-r1prEEEGj) and

we'll discuss options.

### Can I exchange my product for a different one?

If the cost of both products is the same, we can process an exchange. If you'd

like to exchange your oven for a different model, please read this

[article](https://support.ooni.com/en_us/can-i-exchange-my-oven-HJe1XQAPs).