My control dial has melted.Updated 7 months ago

If your control dial has melted, [submit a support

request](https://support.ooni.com/contact/contact-form-r1prEEEGj) and we'll be

happy to send you out a replacement. Please include:

* Your oven's [serial number](https://ooni.kustomer.support/en_us/where-can-i-find-my-serial-number-BJqsaRufs)

* A photo of the damaged control dial

* * *

To prevent your control dial from melting in the future, follow the tips

below.

**Always shelter your oven from wind. **Position your oven so that wind flows

against the rear (avoid wind blowing directly into the front of your oven)

**Turn the control knob very slowly.** The turn before the "click" of ignition

should take at least 5 seconds. This will allow the gas to flow into the

correct part of the burner and will prevent backlighting

**Wait for a few minutes in between lighting attempts. **If your oven doesn't

light on the first try (or if the flame goes out), wait at least 5 minutes

before you re-light

**Make sure the pressure in your gas tank isn 't low.** Low pressure in your

gas tank, especially when the gas is nearly finished, can lead to backlighting

If you have a different gas tank, please give this a go for your next cook.