Other FAQ

Can I purchase an Ooni gift card?

Yes! You can purchase an Ooni gift card [here](https://ooni.com/products/gift- card). To send it to your recipient, you can choose to send via email, instant message or print. [](http://support.ooni.com) ![](https://ooni.intercom-...

Ooni Rewards

Earn store credit and access exclusive rewards every time you shop with Ooni Rewards. Simply create an account and start shopping! You'll receive 1% of your order value back as store credit, every time. You can earn credit in a number of other...

How to unsubscribe from emails

We want to make it as easy as possible if you wish to unsubscribe from our emails. We're sorry to see you go! You can unsubscribe from our newsletter by clicking on the 'unsubscribe' link at the bottom of any newsletter from us. You can also...

How do I contact Ooni?

### #### We're here to help! ## How to contact the Ooni Support Team **Submit a support request **\- Click on the button to create a ticket|...

How do I upload and send a video?

The easiest way to upload and send a video to us is by going to [this page](https://app.sendhark.com/new/63d4088487136a7444f788a6/?slug=troubleshooting&is_embed=true) on your mobile phone and recording your video from there. While recording,...

Do I need to season my Ooni Karu 16 before I start cooking?

Yes - before your first cook, fire your empty Ooni Karu 16 at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this, your...

Where can I use and store my Ooni Karu 16?

Ooni Karu 16 is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. There should be a distance of at least 3.5" / 90mm between the edges of any...

How do I set up and light my Ooni Karu 16?

**Click on the link below for our interactive guide to help you get started with your new Ooni Karu 16! ** [Getting started with Ooni Karu 16](https://ooni.com/pages/getting-started- tools/ooni-karu-16) **To set up your Ooni Karu 16, follow the...

Does the digital thermometer on my Ooni Karu 16 tell me the ambient temperature or the stone temperature?

The digital thermometer on your Ooni Karu 16 tells you the ambient temperature of your oven, not the stone temperature. To read the stone temperature, use the [Ooni Infrared Thermometer](https://ooni.com/products/ooni-ir-...

I’m having trouble lighting my Ooni Karu 12 Gas Burner.

Before following the steps below, please read the following safety advice: * Always stand clear of your oven when igniting - ensure nobody is within 1 meter (3ft) of the front of the oven. * Always allow 5-minute intervals between lighting...

How do I clean my Ooni Karu 12G?

Note: always wear protective gloves when handling and cleaning your oven. **To clean the outside: **Let the oven cool down completely and use a dry paper towel to wipe away soot. For tougher stains, clean with soapy water and dry immediately. **To...

Do I need to season my Ooni Karu 12G before I start cooking?

Yes - before your first cook, fire your empty Ooni Karu 12G at a high temperatures (at least 750°F/400°C) for 30 minutes. Then, allow it to cool fully and wipe down the inside with a dry paper towel while wearing protective gloves. After this,...

Where can I use and store my Ooni Karu 12G?

Ooni Karu 12G is designed for outdoor use only. You must also leave 3 feet/1 meter of clearance on all sides of your oven and 9 feet/3 meters of clearance above your oven. This means Ooni Karu 12G will not be suitable for use on most balconies....