ooni-gorgias

The easiest way to upload and send a video to us is by going to [thispage](https://app.sendhark.com/new/63d4088487136a7444f788a6/?slug=troubleshooting&amp;is_embed=true)on your mobile phone and recording your video from there. While recording,describe the problem in as much detail as possible. After recording, enter in your name and email address, and click &apos;SubmitMessage&apos;. Your video will be sent to us and we&apos;ll be back in touch shortly.

The easiest way to upload and send a video to us is by going to [this
page](https://app.sendhark.com/new/63d4088487136a7444f788a6/?slug=troubleshooting&is_embed=true)
on your mobile phone and recording your video from there. While recording,
describe the problem in as much detail as possible.

After recording, enter in your name and email address, and click 'Submit
Message'. Your video will be sent to us and we'll be back in touch shortly.

How do I upload and send a video?

Other FAQ

Why is my pizza doughy in the middle?

How to use the Ooni App dough calculator

Where can I find recipes for my Ooni oven?

How much toppings do I need for a pizza?

What other dishes can I cook in my Ooni oven?

How do I launch my pizza off of my peel and into my oven?

Should I use cups or grams when making pizza dough?

Why should I pay attention to the protein content in my flour?

What type of yeast should I use when making pizza?

How should I freeze and defrost my pizza dough?

What is leoparding and how do I achieve it?

What type of flour is best to use when making pizza?

How to work out hydration level, fermentation time and protein content

My dough is flat and wet / my dough has overproofed

My pizza dough is too sticky.

Can I use pre-made crusts or frozen pizza in my Ooni oven?

What is hydration and how does it affect pizza dough?

How do I knead dough by hand?

How do I know when to stop mixing my dough before kneading?

How do I know when I should stop kneading my dough?

My pizza isn't round, how do I stretch it better?

How do I ball my pizza dough?

How do I clean my Ooni table?

What add-ons are available for my Ooni Modular Table?

What size modular table will fit my oven?

My dough is dried out / there’s skin on my dough ball

My dough didn’t grow / hasn’t proofed properly

My toppings aren't cooked

My pizza isn’t crisp enough

Why is my dough springing back into place when I try to form it into a pizza shape?

Why aren't my crusts puffing up?

I have tears / holes in my base

Why does my pizza taste bitter?

Cooking Tips

How do I use my Ooni Pizza Peel?

How to Cover Your Ooni Karu 12G

My Ooni Connect™ Digital Temperature Hub ambient temperature reading is high but my food isn’t cooking properly.

My Ooni Connect™ Digital Temperature Hub will not connect to my device.

What accessories should I get for my pizza oven?

What's the best type of dough for making pizza?

What cast iron pan should I choose?

Do I need to season my Ooni cast iron before using it for the first time?

Ooni Cast Iron - Essentials Guides

How do I maintain my Ooni cast iron?

What is the distance between the two shelves on the Ooni Modular Table?

Can my gas bottle fit on the shelf of the Ooni Modular Table?

How do I set up my Ooni Modular Table?

How much weight can my Ooni Modular Table hold?

Ooni Tables - Manuals

Why is my pizza dough sticking to the peel?

My pizza is burning

The dough under my sauce is uncooked - I have a “gumline”

How do I know which peel to use?

How do I use my Ooni Pizza Turning Peel?

How many pizzas can I cook at once?

Do I need to season my Ooni Fyra 12 before I start cooking?

The thermometer on my Ooni Karu 16 is showing a lower internal temperature than I expected.

The flame in my Ooni Karu 16 Gas Burner is cutting out.

Does Ooni Karu 16 work with wood pellets?

Can I use butane and/or natural gas with Ooni Karu 16?

How much fuel will my Ooni Karu 16 use?

What kind of gas tank should I use with my Ooni Karu 16 Gas Burner?

What should my flames look like in Ooni Karu 16?

What kind of wood and charcoal do I need to use with my Ooni Karu 16?

How do I use the Ooni Karu 16 Pizza Door?

What safety devices are installed in Ooni Karu 16?

Ooni Pro 16 - Essentials Guide, Manual, Dimensions

Can I use butane and/or natural gas with Ooni Pro 16?

Does Ooni Pro 16 work with wood pellets?

How much fuel will my Ooni Pro 16 use?

Can I use butane and/or natural gas with Ooni Karu 12G?

My Ooni Karu 12 Gas Burner is making a loud roaring sound.

My Ooni Karu 12G is showing signs of patina / oxidation.

My Ooni Karu 12G is getting too hot.

My Ooni Karu 12G is producing lots of smoke/soot.

My Ooni Karu 12 Gas Burner has an uneven flame.

My Ooni Karu 12G isn’t getting hot enough (solid fuel)

My Ooni Karu 12 Gas Burner is underpowered.

How to tighten the FSD bolt for Ooni Karu 12 Gas Burner

The flame in my Ooni Karu 12 Gas Burner is cutting out.

What safety devices are installed in Ooni Karu 12G?

How long does it take for my Ooni Karu 12G to cool down?

Can I use my Ooni Karu 12G in adverse weather?

How do I set up my Ooni Karu 12G with the gas burner?

Accessories

How to view multiple DPD tracking links

How to view multiple DHL tracking links

How to view multiple Australia Post tracking links

How to view multiple Allied Express tracking links

How to view multiple FedEx tracking links

How to view multiple UPS tracking links

How do I use my Ooni Pizza Oven Brush?

Ooni Infrared Thermometer - Essentials Guide

How do I use my Ooni Infrared Thermometer?

Can I change my shipping address?

Can I change my order?

Can I cancel my order?

How do I track my order?

I haven’t received my tracking link.

My tracking link says "label created" or "order information has been transmitted".

Orders

What’s the difference between the flour you sell? (US)

What’s the difference between the flour you sell? (UK)

Can I recycle the packaging from my grocery order?

Can Ooni dough balls be frozen?

Ooni Groceries

My Ooni Koda 2 Max isn’t getting hot enough or has an underpowered flame

My Ooni Koda 2 Max is producing lots of smoke/soot.

How will my Ooni oven change over time?

Second Hand Oven

Can I use my Ooni oven to cook for a crowd?

I’ve only received part of my order but my tracking link says it's delivered.

What are your delivery times?

My product was damaged during shipping

Which oven should I choose - wood or gas?

Which pizza oven should I get?

How do I clean and care for my baking stone?

Ooni Fyra 12 - Essentials Guide, Manual, Dimensions

Does Ooni Fyra 12 work with gas, wood, or charcoal?

How much fuel will my Ooni Fyra 12 use?

What should my flames look like in Ooni Fyra 12?

What kind of pellets should I use with my Ooni Fyra 12?

There's a black substance leaking out of my Ooni Fyra 12.

My Ooni Fyra 12 is producing lots of smoke/soot.

Ooni Fyra 12 isn't getting hot enough

There are flames coming out of the back of my Ooni Fyra 12.

My Ooni Fyra 12 chimney is stuck.

How long does it take for my Ooni Fyra 12 to cool down?

Can I use my Ooni Fyra 12 in adverse weather?

My Ooni Fyra 12 is showing signs of patina / oxidation.

How do I clean my Ooni Fyra 12?

Where can I use and store my Ooni Fyra 12?

What surface can I place my Ooni oven on?

How to Cover Your Ooni Fyra 12

How do I set up and light my Ooni Fyra 12?

Ooni Koda 12 - Essentials Guide, Manual, Dimensions

My Ooni Koda 12 is making a loud roaring sound.

My Ooni Koda 12 is producing lots of smoke/soot.

My Ooni Koda 12 is getting too hot.

My control dial has melted.

My Ooni Koda 12 isn’t getting hot enough or has an underpowered flame.

The flame in my Ooni Koda 12 is cutting out.

My Ooni Koda 12 has an uneven flame.

I’m having trouble lighting my Ooni Koda 12.

How do I light my Ooni Koda 12 using the matchstick holder

How much fuel will my Ooni Koda 12 use?

What kind of gas tank should I use with my Ooni Koda 12?

Can I use butane and/or natural gas with Ooni Koda 12?

What should my flames look like in Ooni Koda 12?

How long does it take for my Ooni Koda 12 to cool down?

Can I use my Ooni Koda 12 in adverse weather?

My Ooni Koda 12 is showing signs of patina / oxidation.

How do I clean my Ooni Koda 12?

Do I need to season my Ooni Koda 12 before I start cooking?

What safety devices are installed in Ooni Koda 12?

Where can I use and store my Ooni Koda 12?

How do I set up and light my Ooni Koda 12?

How to Cover Your Ooni Koda 12

How do I attach and detach my gas hose?

Ooni Koda 16 - Essentials Guide, Manual, Dimensions

My Ooni Koda 16 is making a loud roaring sound.

I’m converting my Ooni Koda 16 to natural gas and I've broken/overtightened the nozzle.

My Ooni Koda 16 isn’t getting hot enough after converting to natural gas.

My Ooni Koda 16 is producing lots of smoke/soot.

My Ooni Koda 16 is getting too hot.

How to tighten the FSD bolt for Ooni Koda 16

I’m having trouble lighting my Ooni Koda 16.

The flame in my Ooni Koda 16 is cutting out.

My Ooni Koda 16 has an uneven flame.

My Ooni Koda 16 isn’t getting hot enough or has an underpowered flame.

My Ooni Koda 16 is getting too hot after converting to natural gas.

How much fuel will my Ooni Koda 16 use?

What kind of gas tank should I use with my Ooni Koda 16?

What should my flames look like in Ooni Koda 16?

Can I use butane and/or natural gas with Ooni Koda 16?

Do I need to season my Ooni Koda 16 before I start cooking?

What safety devices are installed in Ooni Koda 16?

How do I change my regulator to fit onto my propane tank for Ooni Koda 16? (UK)

Where can I use and store my Ooni Koda 16?

How do I set up and light my Ooni Koda 16?

How to Cover Your Ooni Koda 16

How do I light my Ooni Koda 16 using the matchstick holder

How do I convert my Ooni Koda 16 to natural gas using the Natural Gas Conversion Kit?

How do I upload and send a video?Updated 7 months ago