ooni-gorgias

### If your Ooni Connect&#x2122; Digital Temperature Hub is reading a high ambient airtemperature, but your food isn&apos;t cooking properly, this is usually because: * The oven&apos;s stones aren&apos;t at the correct temperature. * Stones take longer to heat than air, so allow 30 minutes to preheat your stone. * Use an [infrared thermometer](https://ooni.com/products/ooni-ir-thermometer) to get an accurate stone temperature reading. If the above steps haven&apos;t helped, please [contact the Ooni SupportTeam](https://support.ooni.com/en_us/how-do-i-contact-ooni-rkWw2Cuzj), whowill be happy to help.

###  
If your Ooni Connect™ Digital Temperature Hub is reading a high ambient air
temperature, but your food isn't cooking properly, this is usually because:  
  

  * The oven's stones aren't at the correct temperature.
  * Stones take longer to heat than air, so allow 30 minutes to preheat your stone. 
  * Use an [infrared thermometer](https://ooni.com/products/ooni-ir-thermometer) to get an accurate stone temperature reading.

If the above steps haven't helped, please [contact the Ooni Support
Team](https://support.ooni.com/en_us/how-do-i-contact-ooni-rkWw2Cuzj), who
will be happy to help.

My Ooni Connect™ Digital Temperature Hub ambient temperature reading is high but my food isn’t cooking properly.

Accessories

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My dough didn’t grow / hasn’t proofed properly

My toppings aren't cooked

My pizza isn’t crisp enough

Why is my dough springing back into place when I try to form it into a pizza shape?

Why aren't my crusts puffing up?

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Why is my pizza dough sticking to the peel?

My pizza is burning

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How many pizzas can I cook at once?

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The flame in my Ooni Karu 16 Gas Burner is cutting out.

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Can I use butane and/or natural gas with Ooni Karu 16?

How much fuel will my Ooni Karu 16 use?

What kind of gas tank should I use with my Ooni Karu 16 Gas Burner?

What should my flames look like in Ooni Karu 16?

What kind of wood and charcoal do I need to use with my Ooni Karu 16?

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What safety devices are installed in Ooni Karu 16?

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Does Ooni Pro 16 work with wood pellets?

How much fuel will my Ooni Pro 16 use?

Can I use butane and/or natural gas with Ooni Karu 12G?

My Ooni Karu 12 Gas Burner is making a loud roaring sound.

My Ooni Karu 12G is showing signs of patina / oxidation.

My Ooni Karu 12G is getting too hot.

My Ooni Karu 12G is producing lots of smoke/soot.

My Ooni Karu 12 Gas Burner has an uneven flame.

My Ooni Karu 12G isn’t getting hot enough (solid fuel)

My Ooni Karu 12 Gas Burner is underpowered.

How to tighten the FSD bolt for Ooni Karu 12 Gas Burner

The flame in my Ooni Karu 12 Gas Burner is cutting out.

What safety devices are installed in Ooni Karu 12G?

How long does it take for my Ooni Karu 12G to cool down?

Can I use my Ooni Karu 12G in adverse weather?

How do I set up my Ooni Karu 12G with the gas burner?

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How do I use my Ooni Pizza Oven Brush?

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How do I use my Ooni Infrared Thermometer?

Can I change my shipping address?

Can I change my order?

Can I cancel my order?

How do I track my order?

I haven’t received my tracking link.

My tracking link says "label created" or "order information has been transmitted".

Orders

What’s the difference between the flour you sell? (US)

What’s the difference between the flour you sell? (UK)

Can I recycle the packaging from my grocery order?

Can Ooni dough balls be frozen?

Ooni Groceries

My Ooni Koda 2 Max isn’t getting hot enough or has an underpowered flame

My Ooni Koda 2 Max is producing lots of smoke/soot.

How will my Ooni oven change over time?

Second Hand Oven

Can I use my Ooni oven to cook for a crowd?

I’ve only received part of my order but my tracking link says it's delivered.

What are your delivery times?

My product was damaged during shipping

Which oven should I choose - wood or gas?

Which pizza oven should I get?

How do I clean and care for my baking stone?

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Does Ooni Fyra 12 work with gas, wood, or charcoal?

How much fuel will my Ooni Fyra 12 use?

What should my flames look like in Ooni Fyra 12?

What kind of pellets should I use with my Ooni Fyra 12?

There's a black substance leaking out of my Ooni Fyra 12.

My Ooni Fyra 12 is producing lots of smoke/soot.

Ooni Fyra 12 isn't getting hot enough

There are flames coming out of the back of my Ooni Fyra 12.

My Ooni Fyra 12 chimney is stuck.

How long does it take for my Ooni Fyra 12 to cool down?

Can I use my Ooni Fyra 12 in adverse weather?

My Ooni Fyra 12 is showing signs of patina / oxidation.

How do I clean my Ooni Fyra 12?

Where can I use and store my Ooni Fyra 12?

What surface can I place my Ooni oven on?

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How do I set up and light my Ooni Fyra 12?

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My Ooni Koda 12 is making a loud roaring sound.

My Ooni Koda 12 is producing lots of smoke/soot.

My Ooni Koda 12 is getting too hot.

My control dial has melted.

My Ooni Koda 12 isn’t getting hot enough or has an underpowered flame.

The flame in my Ooni Koda 12 is cutting out.

My Ooni Koda 12 has an uneven flame.

I’m having trouble lighting my Ooni Koda 12.

How do I light my Ooni Koda 12 using the matchstick holder

How much fuel will my Ooni Koda 12 use?

What kind of gas tank should I use with my Ooni Koda 12?

Can I use butane and/or natural gas with Ooni Koda 12?

What should my flames look like in Ooni Koda 12?

How long does it take for my Ooni Koda 12 to cool down?

Can I use my Ooni Koda 12 in adverse weather?

My Ooni Koda 12 is showing signs of patina / oxidation.

How do I clean my Ooni Koda 12?

Do I need to season my Ooni Koda 12 before I start cooking?

What safety devices are installed in Ooni Koda 12?

Where can I use and store my Ooni Koda 12?

How do I set up and light my Ooni Koda 12?

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My Ooni Koda 16 is getting too hot.

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I’m having trouble lighting my Ooni Koda 16.

The flame in my Ooni Koda 16 is cutting out.

My Ooni Koda 16 has an uneven flame.

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My Ooni Koda 16 is getting too hot after converting to natural gas.

How much fuel will my Ooni Koda 16 use?

What kind of gas tank should I use with my Ooni Koda 16?

What should my flames look like in Ooni Koda 16?

Can I use butane and/or natural gas with Ooni Koda 16?

Do I need to season my Ooni Koda 16 before I start cooking?

What safety devices are installed in Ooni Koda 16?

How do I change my regulator to fit onto my propane tank for Ooni Koda 16? (UK)

Where can I use and store my Ooni Koda 16?

How do I set up and light my Ooni Koda 16?

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My Ooni Connect™ Digital Temperature Hub ambient temperature reading is high but my food isn’t cooking properly.Updated 7 months ago